Privacy Policy

1. Information We Collect

We collect the following types of data:

• Account Information: When you sign up, we collect your name, email address, company name, and payment details.
• Usage Data: We collect data related to your interactions with our platform, including log files, IP addresses, browser type, and operating system.
• Customer End-User Data: Our service may collect feedback, interactions, and other inputs from end-users of our customers.
• Cookies and Tracking Technologies: We use cookies and similar technologies as described in Section 4a below.

2. How We Use Your Information

• Provide and improve our services
• Personalize user experience
• Analyze trends and usage patterns
• Send service-related notifications
• Ensure security and prevent fraud
• Comply with legal obligations

3. Legal Basis for Processing

• Your consent (where applicable)
• Contractual necessity (to provide our services)
• Legitimate interests (such as security and fraud prevention)
• Legal compliance

4. Data Sharing & Third-Party Processors

• Service providers (e.g., hosting, analytics, and payment processors)
• Sub-Processors who assist in delivering our services:
• Render - Cloud service provider
• New Relic - Infrastructure monitoring
• Bugsnag - Application monitoring and error tracking
• Posthog - Application monitoring and error tracking
• Stripe - Payment processing
• Loops - Email sending
• Sender - Email sending
• Tawk.to - Customer support system
• Amazon AWS Bedrock - Large Language Model provider (optional, only used if you choose to use AI-powered features)
• Legal authorities when required by law

4.a. Cookies & Tracking Technologies

We use the following types of cookies:

Essential Cookies

These are required for the Service to function and cannot be disabled. They include session cookies for authentication and security. No consent is required for these cookies.

Analytics Cookies (consent required)

We use the following analytics services on our marketing website to understand how visitors use our site and to improve our Service. These cookies are only set after you give consent via our cookie banner:

• Google Analytics (GA4) — collects anonymized usage data such as pages visited and time on site. Operated by Google LLC.
• PostHog — collects product analytics data. Data is stored in the EU (eu.posthog.com). Operated by PostHog Inc.
• Microsoft Clarity — records anonymized session replays and heatmaps to help us understand user interactions. Operated by Microsoft Corporation.

If you decline analytics cookies, these services will either not collect data or will operate in a cookieless, privacy-preserving mode where no personally identifiable information is stored.

Managing Your Preferences

When you first visit our marketing website, a cookie banner will ask for your consent. You can change your preference at any time by clearing your browser's local storage for our site, which will cause the banner to reappear. You can also disable cookies in your browser settings.

When you create a Produktly account and accept our Terms of Service, you consent to the use of essential and analytics cookies within the application.

5. International Data Transfers

When available, we always use options that store data in the EU/EEA. If data is transferred outside the EU/EEA, we ensure adequate safeguards, such as requiring the recipient is certified under the EU-US Data Privacy Framework (DPF), or Standard Contractual Clauses (SCCs) or other legal mechanisms.

6. Data Retention

We retain personal data only as long as necessary to fulfill service obligations or comply with legal requirements. Customer data is deleted upon request or service termination.

7. Your Rights Under GDPR

• Access, rectify, or delete your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

For data requests, contact support@produktly.com.

8. Security Measures

We implement industry-standard security measures to protect data from unauthorized access, loss, or breach.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this policy periodically. Continued use of our services after updates constitutes acceptance.

11. Contact Information

For questions about this Privacy Policy, contact us at support@produktly.com.